Refund & Return Policy

Effective Date: July 27, 2026

At Almora Nuts, we are committed to providing premium-quality products. If you experience any issue with your order, please review our Refund & Return Policy below.

1. Eligibility for Returns or Replacements

You may be eligible for a return or replacement if:

  • You receive the wrong product.
  • You receive a damaged product.
  • The product is missing from your order.
  • The product is spoiled or defective upon delivery.

To process your request, you must contact us within 24 hours of receiving your order.

2. Unboxing Video Required

To protect both our customers and our business from fraudulent claims, an uninterrupted unboxing video is mandatory for all return, replacement, or damage claims.

The video should:

  • Start before opening the parcel.
  • Clearly show the shipping label.
  • Show the package being opened without any cuts or edits.
  • Clearly display the condition and contents of the package.

Claims submitted without a complete unboxing video may not be approved.

3. Non-Returnable Items

For food safety and hygiene reasons, we cannot accept returns or refunds for:

  • Products that have been opened or consumed.
  • Products damaged due to improper storage after delivery.
  • Orders where the customer changes their mind after delivery.
  • Orders with incorrect delivery information provided by the customer.

4. Refunds

If your refund request is approved:

  • Cash on Delivery (COD) orders will be refunded through a mutually agreed payment method, such as a bank transfer or mobile wallet.
  • Refunds are typically processed within 5–10 business days after approval.

5. Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement requests are subject to product availability.

6. Order Cancellation

You may cancel your order before it has been dispatched.

Once an order has been shipped, it cannot be cancelled.

7. Our Quality Commitment

Every order is carefully inspected before dispatch. While we strive to deliver products in perfect condition, damage may occasionally occur during transit. We appreciate your cooperation in providing the required evidence so we can resolve your issue promptly.

8. Contact Us

For refund, return, or replacement requests, please contact us:

Almora Nuts
Website: https://almoranuts.com
Email: almoranuts@gmail.com

Please include:

  • Your order number
  • A brief description of the issue
  • The required unboxing video
  • Photos of the product (if applicable)